Shipping Policy

At Little Layered Co, we carefully prepare and package every order before sending it on its way.

Please read our Shipping Policy before placing your order.

Processing Times

Many of our products are personalised, made to order or 3D printed especially for you.

Because of this, orders require processing time before they are ready to be shipped.

Processing times may vary depending on the product, the size of your order and how busy we are at the time.

Any processing time shown on our website is an estimate. During busy periods, new product releases, sales or holiday periods, processing may take a little longer.

We always do our best to get your order made, packed and on its way to you as soon as possible.

Shipping

Orders are shipped to the delivery address provided at checkout.

Please make sure your name, address and contact details are correct before completing your order.

Once your order has been dispatched, you will receive shipping or tracking information where available.

Delivery Times

Delivery times are estimates and begin once your order has been dispatched.

Once an order has been handed over to the shipping provider, delivery times are outside the direct control of Little Layered Co.

Delays can occasionally occur due to busy periods, weather, public holidays or other circumstances affecting the shipping provider.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout.

If you notice an error in your address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it.

Once an order has been dispatched, we may not be able to change or redirect the delivery.

Returned Parcels

If a parcel is returned to us because an incorrect or incomplete address was provided, the parcel was not collected, or delivery could not be completed, additional shipping charges may apply to have the order sent again.

We will contact you to discuss the available options.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost, please contact us with your order details.

We will work with you and the shipping provider where appropriate to investigate the issue and find the most suitable solution.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photos of the damaged product and packaging so we can assess what has happened.

We will work with you to find a suitable solution in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Contact Us

If you have any questions about shipping, processing or the delivery of your order, please contact Little Layered Co.

We’re always happy to help and will work with you to find the most suitable solution if there is an issue with your delivery.